How can we
help you?

Response times

Getting a complaint resolved quickly

So that the publisher can verify what happened, please include:

1. Your registered phone number, the sign-in method you use (Google, Apple or Facebook) and your in-game display name;
2. When it happened, as precisely as you can;
3. The level or maze involved, if it happened during play;
4. A screenshot, if you have one;
5. The outcome you are looking for.

The publisher will never ask for your password to Google, Apple or Facebook, and will never ask for a one-time code. Anyone claiming to be support staff and asking for a password is not the publisher.

Guardian requests

The guardian of a player under 18 may contact the hotline to:

• View, correct or request erasure of the data of the person in their care;
• Ask for help supervising or limiting playtime;
• Request a correction to a registered date of birth, with valid supporting grounds;
• Update the registered phone number or guardian details.

Personal data requests

Players may request a copy of their data, correction of inaccurate data, deletion of their account, and withdrawal of consent for information provided voluntarily. The details are set out in the Privacy Policy.

Account deletion can also be started inside the game, on the Account screen. The request takes effect after a 7-day grace period; signing in again at any point during those days cancels it.